Refund & Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
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Cancellations will only be considered if the request is made 2 days of placing the order/subscription. However,
cancellation requests may not be entertained if the orders have been communicated to technical team /
contract building team listed on the Platform and they have initiated the process of customization, or the
application is ready to use. In such an event, you may escalate with your dedicated account manager.
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NZS Software does not accept cancellation requests for perishable solutions like server, network related,
etc. However, the refund / replacement can be made if the user establishes that the quality of the
solution delivered is not good.
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In case of receipt of damaged or defective solution as per contract, please report to our customer service team/ account manager. The
request would be entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 2 days of receipt of solutions.
In case you feel that the solition received is not as shown on the contract or as per your expectations,
you must bring it to the notice of our customer service within 2 days of receiving the solution. The
customer service team after looking into your complaint will take an appropriate decision.
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In case of complaints regarding the products that come with a warranty from the manufacturers,
please refer the issue to them.
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In case of any refunds approved by NZS Software , it will take 20 days for the refund to be
processed to you.
NZS Software